Privacy policy.

We ask for the least we can and still do the job. A controller cannot be couriered to a farm without a name, a phone number and a full address, and a tax invoice cannot be raised without a billing name — so that is what we ask for. We do not ask for your date of birth, your Aadhaar number, your income, or anything else we have no use for.

When you place an order

• Your full name, as it should appear on the tax invoice and the shipping label.
• Your phone number — the courier calls it before delivery, and we call it if there is a query on the order.
• Your email address, if you give one. It is optional; we use it to send the order confirmation and the invoice.
• Your complete delivery address: house or village, landmark, city or town, State and PIN code.
• The items, quantities and prices in your order, and the order number generated for it.
• Whether you paid online through the gateway or chose to pay on delivery, and the payment status returned to us.

When you request a quotation

A quotation request carries your name, your company name if you give one, your phone number, your email address if you give one, the product and quantity you are asking about, and whatever you write in the requirement box. We keep it so that a person can call you back with a real price.

When you apply to become a dealer or distributor

A dealership application is a business verification, so it asks for more. Alongside your contact details — including your WhatsApp number and your designation in the firm — we collect your company name, year established, PAN, GST number, business type, turnover band, website, complete business address, district and PIN code, the districts you cover, your years of experience, whether you run a dedicated sales team, the products you want the dealership for and the quantity you expect to move — and the documents you upload to prove it: GST certificate, MSME certificate, company registration certificate, cancelled cheque, address proof, company profile, and any further document you choose to attach.

When you write, call or message us

If you contact us by phone, email or WhatsApp, we keep the number or address you used and what you sent, so that a warranty case or a service question can be picked up again later by whoever answers next. Warranty and service records are the reason we keep this — a claim two seasons from now is far easier to settle when the original conversation is still on file.

Automatically, from the web server

Like every website, our server records basic technical data when a page is requested: the IP address, the browser and device type it reports, the page asked for, and the date and time. We use it to keep the site up, to diagnose faults and to spot abuse. We do not use it to build a profile of you and we do not sell it.

When you choose to pay online, we hand our payment gateway — Paytm — nothing more than the order number, the amount and your contact details, and your browser then moves to Paytm’s own secure page. Everything you type on that page is typed on their system, not ours.

We do not collect, store, log, or have any way of seeing:

• Your full card number, its expiry date or its CVV / CVC.
• Your card PIN.
• Your net-banking user ID or password.
• Your UPI PIN.
• Any OTP sent to you by your bank.

What comes back to us from the gateway is the outcome: the transaction status, the gateway’s transaction reference and the amount. We record that against your order so that our books, your invoice and your order status agree. If you choose to pay on delivery, we record only that the amount was collected at your door.

Every piece of information above is collected for a stated purpose, and we use it for that purpose and no other. In plain terms, we use your details:

• To confirm, pack and dispatch your order, and to tell you where it has reached.
• To raise the GST tax invoice that the law requires us to issue for every sale, and to keep the books of account that go with it.
• To let the courier reach you — the delivery call is made to the phone number you gave at checkout.
• To provide after-sales support and to honour the 12-month product warranty, which means being able to look up what you bought and when.
• To process a return, replacement or refund when you raise one.
• To verify a dealership application and decide on it, and to contact you about that decision.
• To answer a quotation request or a technical enquiry with a real, priced reply.
• To comply with a lawful demand — from a tax authority, a court, or another authority empowered by law.

We do not run automated profiling or scoring on your data, and we do not use it to decide what price you are shown. We send commercial or promotional messages only to people who asked for them or who are in a live dealer or enquiry conversation with us, and you can stop those at any time — see section 06.

The four parties below are the whole list of who we hand your information to. There is no fifth, and each one receives only the fields it needs to do its specific job. Separately, if you click a WhatsApp button or press play on an embedded video, that company receives data straight from your device rather than from us — that is set out in section 07.

Where we send information outside our own systems, we send the minimum. The courier gets an address and a phone number because a parcel cannot move without them; it does not get your email, your enquiry history or your dealership documents.

We follow reasonable security practices and procedures as required by Rule 8 of the SPDI Rules, 2011, proportionate to the information we hold. Concretely:

• The site is served over HTTPS, so what you type at checkout is encrypted in transit between your device and our server.
• Order, quotation and dealership records are held on our own server, and access to them is restricted to the authorised staff who need them to do their work.
• We hold no card numbers, no CVVs and no banking passwords at all, so there is nothing of that kind for anyone to take from us.
• Uploaded dealership documents are stored for verification only. They are not published on the site and are not linked from any public page.

How long we keep it

We keep information only as long as the purpose it was collected for requires, or as long as Indian law requires us to — whichever is longer. In practice:

The information is yours. Under the SPDI Rules, 2011 and as a matter of how we prefer to work, you may at any time:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything that is wrong or out of date — a misspelt name on an invoice, a changed phone number, a new address, a corrected GST number.
• Ask us to delete what we are not legally obliged to keep. We can delete an enquiry, a quotation request, or a declined dealership application and its uploaded documents. We cannot delete a filed GST tax invoice or the books of account behind it.
• Withdraw your consent to marketing or promotional messages on WhatsApp, SMS or email, and keep buying from us exactly as before.
• Withdraw your consent to us holding your information at all — noting that if you do, we may no longer be able to process or deliver an open order, or to verify a warranty claim on a past one.

How to ask

Email rhinosolarvfd@gmail.com or call +91 87996 73595 or +91 78789 67626, Monday to Saturday · 9:30 am to 6:30 pm. Please quote your order number, or the phone number you used, so that we can find the right record. We may ask you a question or two to satisfy ourselves that you are the person the record belongs to before we release, change or delete anything — that check protects you, not us.

We act on these requests as quickly as we can, and in any case within the timeline set out in section 08.

This site is deliberately light on tracking. We do not run advertising cookies, ad-network tags, remarketing pixels or third-party analytics on it. What the site does use, it uses because the shop would not work otherwise:

• Your shopping cart is kept in your own browser’s local storage, on your own device. It stays there until you clear it or place the order, and its contents reach us only when you actually check out.
• Strictly necessary browser storage that the site itself needs to carry your cart and your order details from one page to the next. We set no advertising, analytics or tracking cookie of our own.

Content that comes from someone else

Three things on this site are served by other companies, and each of them applies its own privacy policy the moment you use it:

• YouTube videos. Our product videos are embedded through YouTube’s no-cookie domain, and the player is not loaded at all until you click play. Nothing is requested from Google until that click. Once you press play, YouTube loads the video, receives your IP address and may set its own cookies.
• WhatsApp links. Clicking a WhatsApp button opens WhatsApp with our number. What you send there travels through WhatsApp under its own privacy policy; we see your WhatsApp number and your message.
• The payment gateway page. When you are redirected to pay, Paytm’s own page may set the cookies it needs to run the transaction and to protect it from fraud. That page is theirs, and Paytm’s privacy policy governs it.

You can block or delete cookies and site storage in your browser settings. If you block local storage, the cart will not remember what you added, and checkout may not complete — that is a consequence of the block, not a fault on the site.

As required by the Information Technology Act, 2000 and the rules made under it, and by the Consumer Protection (E-Commerce) Rules, 2020, we publish one channel for any grievance about how your personal information has been collected, used, shared or kept — and we follow the Digital Personal Data Protection Act, 2023 as its provisions are brought into force. Address your grievance to the Grievance Officer, Dazzle Robotics Private Limited:

Please include your name, the phone number or email address you used with us, your order number if there is one, and plainly what went wrong. We will acknowledge your complaint within forty-eight hours of receiving it and redress it within one month, as required under the Consumer Protection (E-Commerce) Rules, 2020.

Children

This site sells industrial solar pump controllers and inverters to adults, farms and registered businesses. It is not directed at children, and we do not knowingly collect personal information from anyone under eighteen. If you believe a child has given us information through this site, write to rhinosolarvfd@gmail.com and we will delete whatever the law does not require us to keep.

Changes to this policy

We may update this policy as the business or the law changes. The date at the top of this page is the date of the version you are reading, and it is the only version in force. Continuing to use the site after an update means you accept the updated policy, so it is worth a look if you are placing a large order.

Governing law and jurisdiction

This policy is governed by the laws of India, and any dispute arising out of it is subject to the exclusive jurisdiction of the courts at Gandhinagar, Gujarat. It should be read together with our Terms & Conditions, our Refund & Return Policy and our Shipping & Delivery policy.